Terms and Conditions
These General Terms and Conditions (hereinafter referred to as the Terms and Conditions) govern the rules of use of the Sourdoughmania online store, which is available on the website www. sourdoughmania.com (hereinafter the online store), managed by Drožomanija – Sourdoughmania, d.o.o., Tomšičeva ulica 39, 2380 Slovenj Gradec, Slovenia, Registration No: 8867003000, VAT No: SI14007118, firstname.lastname@example.org, entered in the court register of the District Court in Ljubljana, ref. no. Srg 8681/2007 (hereinafter referred to as the provider).
These general terms and conditions also form an integral part of the sales contract between the buyer and the provider for the products or services that the buyer buys in the online store. By purchasing in the online store, the customer accepts these terms.
These general parts apply to all customers. The provisions where this is specifically stated apply only to natural persons who purchase products or services in an online store for purposes outside their professional or gainful activity (hereinafter referred to as consumers).
By registering in the online store, the visitor obtains a username that is the same as his e-mail address, and a user password set by the user himself. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor confirms and guarantees that he is at least 15 years old and that he is legally capable. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.
Availability of information
The provider undertakes to always have available to the user:
• information on the identity of the provider;
• contact details that enable the user to communicate quickly and efficiently with the provider (e-mail address, telephone, etc.);
• information on the essential characteristics of the products or. online store services, including after-sales services and warranties;
• information on product availability or online store services;
• method and conditions of delivery of products or execution of services, in particular the place and time of delivery;
• information on the method of payment;
• information on the time validity of the offer from the online store;
• information on the period in which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information on the possibility of returning the products and if and how much such a return costs the customer;
• information on the user complaint procedure and information on the contact person of the provider for contacts with users.
Product offer, delivery time, collection and payment methods
Due to the nature of online business, the offer of products in the online store changes and updates frequently and quickly. Therefore, errors can also occur. Please let us know by email at email@example.com. We will try to eliminate them as soon as possible.
All information and images on the site are subject to copyright and other forms of intellectual property protection. They may be reproduced exclusively for non-commercial purposes, provided that all copyright or other notices mentioned above are maintained. On each reproduction (copying, reproduction, publication, transfer) the company Drožomanija-sourdoughmania, d.o.o.,. must be stated as a source.
For all products that have a delivery address outside Slovenia when ordering, the delivery time specified in the online store.
Product delivery and payment methods
For information on product delivery and possible payment methods, click here.
All prices in the online store are stated in euros (EUR) and include value added tax (VAT), unless explicitly stated otherwise. All prices in the online store are product prices and do not include shipping costs. All prices are valid only for electronic ordering of products through the online store.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the extraordinary efforts of the provider to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, the bidder is not bound by the published price.
After placing the order, the buyer receives a notification from the provider by e-mail that the order has been accepted. The user (buyer) always has comprehensive information on the status and content of an individual order in his profile in the online store.
If the customer does not cancel the order, the order goes into further processing. Upon receipt, the bidder reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The bidder may also contact the buyer by telephone to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the bidder informs the buyer by e-mail about the estimated delivery time. The sales contract for the purchase of ordered products between the buyer and the provider is irrevocably concluded at this stage.
The bidder prepares the ordered products within the agreed deadline and informs the buyer. In the e-mail from the previous sentence, the provider also informs the customer about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
Contract of sale
The provider issues an invoice to the customer who buys the product from the online store in writing, with a breakdown of costs. The sales contract in the form of a purchase order is stored in electronic form on the provider’s server and is accessible to the customer at any time in his user profile.
From this moment on, all prices and other conditions of purchase are fixed and apply to both the provider and the buyer.
The right to withdraw from the purchase, return the products
The buyer has the right to notify the provider within 14 days from the date of receipt of the ordered products that he withdraws from the sales contract, without having to state the reason for such a decision. He may use the prescribed form for notification of resignation, but this is not necessary. The return of purchased products to the provider within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost borne by the buyer due to the withdrawal from the sales contract is the cost of returning the products to the provider.
Purchased products must be returned to the provider immediately or no later than within 14 days from the date of submission of the notice of withdrawal from the sales contract. Purchased products must be returned undamaged in the original packaging, in unaltered quantity, unless the products are destroyed, damaged, lost or their quantity has decreased without the fault of the buyer.
For returned products, the provider returns the paid amount or used gift voucher to the customer as soon as possible, but no later than within 14 days of receiving the notice of withdrawal. The provider returns the received payments to the buyer with the same means of payment as used by the buyer, unless the buyer has explicitly requested the use of another means of payment and if the buyer does not bear any costs as a result. The provider returns the used gift voucher in the form of a credit.
Although we always operate in good faith, changes in the online store can lead to errors.
The bidder undertakes to rectify the detected error as soon as possible.
The user can notify the provider of the error via e-mail.
If the error has led to unjustified costs, the provider undertakes to try to settle them as soon as possible.
The bidder carefully packs all products in the delivery box before shipping. All products are undamaged before inspection, carefully inspected and in the original packaging.
It is considered that the message of resignation or. the product is shipped on time if the shipment is delivered on time.
In the case of distance purchases, the bidder may withhold the refund of payments received until the return of the returned goods or until the buyer provides proof that the goods were returned, unless the bidder offers the option to take over the returned goods.
The buyer has no right to withdraw from the distance contract for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons or if the buyer opened the seal after delivery.
Resolving factual errors and customer rights
The error is real:
• if the thing does not have the properties necessary for its normal use or for marketing;
• if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the bidder or should have been known to him;
• if the thing does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
• if the bidder has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.
The buyer must inform the bidder and provide a detailed description of the defect no later than two months from the date on which the defect was discovered. The provider is not responsible for defects that occur after 2 years from the purchase. The buyer must allow the provider to inspect the product.
If the customer complains about the product within the first six months of receiving the product, the provider must prove that the customer’s complaint is unjustified, ie that the product is not defective. If the customer files a complaint after six months from the receipt of the product, the existence of the defect must be proved by the customer himself.
The user who has correctly notified the provider of the error has the right to require him to:
• rectify the defect in the goods or
• returns part of the amount paid in proportion to the error or
• replaces defective goods with new faultless goods or
• returns the amount paid.
The decision as to which of the warranty claims it will make is solely on the part of the consumer and is not tied to any order in which they are made.
If the existence of a defect in the goods is not disputed, the provider must comply with the user’s request as soon as possible, but no later than within eight days.
The provider must respond in writing to the user’s request no later than eight days after its receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
Guarantee of flawless operation for technical products
The product is covered by the warranty if stated on the warranty card or invoice. For the product for which a warranty has been issued, the provider, upon fulfilling the warranty conditions and within the warranty period, guarantees the customer the faultless operation of the product. When claiming the warranty, the warranty conditions stated in the warranty card that accompanies the product apply. The provider guarantees to the customer the faultless operation of the product for the warranty period running from the delivery of the product to the customer. The warranty period is one year, or. as indicated on the warranty card. You can claim the warranty with a warranty card or. invoice, so the customer should save them carefully.
If the product for which the issuance of a guarantee is mandatory does not work flawlessly or does not have the characteristics specified in the warranty card or advertising message, the buyer may first request the provider to rectify the defects within the warranty period under the Consumer Protection Act. The provider undertakes to eliminate defects in the operation of the product that would occur during the warranty period at its own expense, within a period not exceeding 45 days, and which begins on the day of receipt of the advertised product. If the product is not repaired within 45 days, the provider must replace the product with the same, new and faultless product. If the provider does not repair or replace the product within the deadline, the buyer may withdraw from the contract and request a refund.
The warranty takes effect on the day the product is delivered to the customer and applies to defects in material and workmanship and to all parts of the product except consumables. The warranty expires:
• in the event of failures due to non-compliance with the operating instructions,
• in the event of failures due to incorrect installation or maintenance,
• in the event of failures due to improper use, negligent handling, mechanical damage to the product caused by the customer, and failures in the event of force majeure (voltage surge, lightning, etc.),
• if the product has been tampered with by a customer or other unauthorized person (including unauthorized service technicians),
• when connected to the wrong voltage or type of current,
• when using other elements that do not originally belong to the product.
In the event of a warranty claim, the bidder will check whether there is a defect in the material or. manufacture of the product, and upon confirmation of this, a warranty repair will be performed. If it is found that it is wear or damage or. defect caused by improper use or wear of the product, the warranty claim will be rejected. To claim the warranty, contact the provider or the product and invoice and warranty card. authorized service center listed on the warranty card. This will arrange everything you need to fix the errors.
The rights of the customer, who is a consumer, under the warranty are without prejudice to the rules on the liability of the provider for defects in the product.
The bidder will deliver the ordered products to the buyer within the agreed time. The contractual partners of the provider for the delivery of shipments are listed at the end of the purchase process in the online store. The bidder reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
In the event of visible damage to the packaging or goods, the customer’s complaint must be submitted to the provider or delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, lacks content or shows signs of opening, or the products in the package are damaged, but the buyer still took over such a package, the buyer must then initiate a complaint procedure with the provider.
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the provider uses a 256-bit SSL certificate issued by an authorized organization.
Secure authorizations and credit card transactions are handled by authorized online systems. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the provider’s server.
The user is also responsible for security by ensuring the security of his username and password and the appropriate software and anti-virus protection of his computer.
Personal data management policy
The provider’s handling of personal data of customers and other users is regulated by the Personal Data Management Policy.
The provider makes every effort to ensure that the information published in its online store is up-to-date and correct, but product characteristics, delivery time or price may change so quickly that the provider fails to correct the information published in the online store in a timely manner.
Although the provider strives to provide accurate photos of products sold in the online store, all photos should be taken as symbolic. The photos do not guarantee the properties of the product.
Complaints, disputes and the application of the law
The provider has an effective system for handling complaints and has a specific person with whom the customer can contact by e-mail in case of problems. In case of problems or desire to complain, the buyer contacts the provider via email firstname.lastname@example.org. The appeal procedure is confidential.
The bidder will confirm within five working days that it has received the complaint and resolve the solution of the warranty or guarantee claim within the legally prescribed period. The bidder will do its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the local competent court is responsible for resolving all disputes between the bidder and the buyer under Article 51 of the ZPP, in the area of which the obligation which is the subject of the dispute should be fulfilled.
Slovenian law applies and applies to the interpretation of these conditions and to all disputes between the bidder and the buyer.
For all relationships and for rights and obligations that are not regulated by these conditions, the provisions governing obligations, consumer protection, electronic commerce and electronic signature, and electronic commerce on the market shall apply mutatis mutandis.
Out-of-court settlement of consumer disputes
The provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by a customer who is a consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act (ZlsRPS).
In the event that the customer, who is a consumer, is not satisfied with the resolution of the complaint, in accordance with the ZlsRPS, he can file an initiative to initiate out-of-court settlement of a specific consumer dispute through the European online consumer dispute resolution platform (SRPS): https: // ec. europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
The buyer may also decide to file a lawsuit with the competent court according to the address of his permanent residence, but may also decide according to the address of the bidder’s registered office.
Changes in conditions
The provider may change the provisions of these terms and conditions at any time, and will inform the users in an appropriate manner, which includes information in the online store or by email. Any changes and / or amendments to the conditions shall enter into force and apply upon the expiration of eight days from the publication of the changes and / or amendments. If the change and / or amendment of the conditions is necessary for the purpose of harmonization with the regulations, exceptionally these changes and / or additions may enter into force and apply in a shorter period of time.
The user who does not agree with the changes and / or amendments to the conditions must cancel his registration within 8 days of the publication of the notice of change and / or supplement, otherwise it is considered after the expiration of this period and contrary evidence is not allowed / or amendments to the conditions of admission. Cancellation of registration is done by a written statement to the provider.
These conditions are valid from 12.12.2021